Emergency Medical Dispatcher

Are you looking to join a team committed to maintaining the highest quality of patient care while improving the lives of EMTs?

Trustus Medical Transport is a fast growing ambulance company on a mission to transform the medical transportation industry. We are bringing innovation to a stagnant industry and are looking for compassionate and customer service focused Dispatchers to join us on our mission to improve patient care.

As a Dispatcher you play a critical role as the first line of response for our patients and customers in non-emergency situations.

Our dispatchers are expected to:

  • Be a team player , as EMS is a team effort, and providers must provide necessary assistance to ensure system readiness and adherence to quality assurance standards.
  • Be flexible as emergency services operate on a 24-hour clock - your work shift schedule may vary due to the nature of the business.
  • Coordinate the Work and Activities of EMTs.
  • Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors and or the public.
  • Receive, prioritize, and dispatch calls
  • Provide top tier customer service to medical facilities, the public, and our EMTs.
  • Roll up your sleeves and get things done!
  • Maintain professional demeanor in office and while on the phone with customers.
  • Dispatch ambulances to scheduled runs to ensure appropriate medical level of transport care to area facilities.
  • Intakes a large call volume, triages to determine appropriate level of care and coordinate transport.


We’re looking for dispatchers with the following qualifications:

  • High school diploma or general education degree (GED)
  • Proven experience as a dispatcher in a relevant field (EMS/ Clinical background is preferred)
  • Tech-savvy with knowledge of computer tracking software
  • Fast typing with experience in data entry
  • Knowledge of procedures and guideline for emergency situations
  • Proficient in English (oral and written)
  • Outstanding organizational and multitasking abilities
  • Active listener with excellent communication skills
  • Sound judgement and critical thinking
  • Preferred - Emergency medical technician training and certification


What's in it for you?

  • A friendly work environments that encourages respect
  • An opportunity to work closely with proven executive team, board, and serial entrepreneurs
  • An environment that embraces a "work hard-play hard" culture and has fun
  • Team members love what they do and are willing to go the extra mile to help our patients
  • Competitive compensation and benefits package (with company contribution)
  • Flexible schedules
  • Paid time off
  • Employee perks and discounts

Join our team in making major and much-needed changes in the way patient care is delivered and how EMT's are respected in the industry!


Closing Date (If Any): 
Monday, October 8, 2018
Certification Level: 
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